Frequently asked questions.

Most BUORI sculptures are produced to order rather than pulled from finished stock. This allows size, finish and configuration options to be confirmed for the piece before production begins.

Production time varies by sculpture, size and customization. The estimated lead time shown on the product page or confirmed with your order is the best guide for your specific piece.

Many BUORI sculptures are available in multiple sizes, standard colors and optional base or LED configurations. Available choices are shown on the product page. Project-specific options can also be discussed before production.

Production may begin shortly after an order is confirmed. Because fabrication can start quickly, contact BUORI immediately if you need to request a change or cancellation.

Yes. BUORI can review custom dimensions, colors, finishes, bases, lighting and project-specific requirements for residential, hospitality, commercial and outdoor environments.

Send us the project location, approximate scale, preferred sculpture or direction, finish requirements and any relevant timeline. Our team can then review what is practical for fabrication, delivery and placement.

Yes. BUORI works with designers, architects, hospitality groups, developers, galleries and commercial clients on specification, scale, finish, delivery and placement planning.

BUORI sculptures are fabricated from metal, with many pieces using powder-coated steel construction. Exact material and finish information is listed on each product page.

No. Each piece is individually fabricated and finished. Small differences in welds, seams, surface texture, panel alignment, finish consistency or other hand-finished details are natural characteristics of handmade metal work and are not considered defects.

Standard powder-coated colors are available on many sculptures, and premium custom colors or project-specific finishes may be available by request. Contact BUORI to confirm feasibility before ordering.

Many BUORI sculptures are suitable for indoor and outdoor use. Check the product specifications for the individual piece, and contact us if the installation will involve unusual environmental or site conditions.

Outdoor exposure naturally subjects materials and finishes to sunlight, moisture, temperature changes, pollution, salt and other environmental conditions. Normal weathering or gradual appearance changes are not necessarily manufacturing defects.

Anchoring requirements depend on the sculpture, location, surface and environmental conditions. Professional anchoring is recommended where appropriate. Site-specific installation should be reviewed before placement.

Delivery method depends on the sculpture size, weight and destination. Orders may ship by parcel carrier, freight, specialized delivery service or white-glove provider. Delivery is coordinated once the sculpture is ready.

Installation, anchoring, mounting and site preparation are not included unless specifically confirmed in writing. Placement or white-glove services may be available depending on the project and destination.

Review doorways, gates, hallways, elevators, stairways, loading access, installation areas and the final placement location. Customers are responsible for confirming that the sculpture can be delivered to the intended site.

Inspect the sculpture and packaging at delivery. Photograph any visible damage and report it to BUORI within 48 hours. Keep all packaging until the claim has been reviewed, and note visible freight damage with the carrier whenever possible.

BUORI does not accept returns or exchanges for change of mind, preference, size selection, color selection or other non-defect reasons. Our sculptures are handmade and often produced specifically for an order.

BUORI will review claims for material shipping damage, significant manufacturing defects, incorrect items, or custom work that does not reasonably conform to approved specifications. Minor handmade variations are not considered defects.

Depending on the issue, an appropriate resolution may include repair, refinishing, replacement components, replacement of the sculpture, freight coordination, a partial refund or a full refund.

Warranty support applies to qualifying manufacturing defects under normal use. It does not cover damage caused by improper installation, misuse, impact, unauthorized modification, improper care or normal environmental weathering.

Use a soft damp cloth and mild soap and water as needed. Avoid abrasive cleaners, aggressive chemicals or tools that may damage the finish.

Contact BUORI at support@buori.com with your order number, photographs and a description of the issue. Our team will review the details and advise on the appropriate next step.