Privacy Policy

Last updated: October 2, 2026

This Privacy Policy describes how BUORI (“BUORI,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit www.buori.com (the “Site”), make a purchase, contact us, request information, or otherwise interact with our services.

By using the Site, you acknowledge the practices described in this Privacy Policy.

Personal Information We Collect

When you use the Site, we may collect personal information that you provide directly to us, information collected automatically from your device, and information received from service providers that help us operate our business.

Device and Usage Information

When you visit the Site, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Cookie and similar technology information
• Pages and products viewed
• Search activity
• Referring pages
• Interaction with the Site
• Shopping cart activity
• Checkout activity

We use this information to operate the Site, understand how visitors use it, improve performance and usability, prevent fraud, and measure marketing effectiveness.

Order Information

When you place or attempt to place an order, we may collect information including:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order details
• Product selections
• Customization selections
• Delivery information
• Payment and transaction information

Payment information is generally processed through Shopify and applicable payment processors. BUORI does not need to independently store complete payment-card information in order to process your purchase.

We use order information to:

• Process payments
• Confirm orders
• Manufacture or prepare products
• Coordinate freight and delivery
• Communicate regarding production and delivery
• Provide invoices and order confirmations
• Prevent fraud
• Provide customer service
• Handle returns, damage claims, refunds, or warranty matters
• Maintain business and accounting records

These purposes are consistent with the order-processing purposes identified in the original policy draft. Pasted text

Customer Support and Project Inquiries

If you contact BUORI regarding a product, custom sculpture, commercial project, delivery, warranty matter, or other inquiry, we may collect information such as:

• Name
• Email address
• Telephone number
• Company or organization
• Project location
• Project details
• Product preferences
• Dimensions
• Finish or color preferences
• Photographs or reference images you provide
• Communications between you and BUORI

We use this information to respond to your request, prepare quotes, evaluate projects, provide customer support, and manage our relationship with you.

Custom Sculpture and Commercial Project Information

For custom, trade, hospitality, architectural, or commercial projects, we may request additional information reasonably necessary to evaluate and complete the project.

This may include:

• Site information
• Installation requirements
• Building access information
• Design specifications
• Requested dimensions
• Finish selections
• Delivery requirements
• Project timelines
• Company information
• Tax or resale documentation where applicable

We use this information only as reasonably necessary to communicate about, quote, manufacture, deliver, install, or support the applicable project.

How We Use Personal Information

We may use personal information to:

• Provide and operate the Site
• Process and fulfill orders
• Manufacture made-to-order products
• Arrange shipping, freight, and delivery
• Communicate regarding orders
• Respond to inquiries
• Provide customer service
• Prepare custom project estimates
• Manage trade and commercial relationships
• Detect and prevent fraud
• Improve the Site and customer experience
• Analyze Site traffic and performance
• Maintain business records
• Comply with legal obligations
• Protect BUORI, our customers, and others
• Send marketing communications where permitted

The original policy similarly states that personal information is used to offer products, process payments, fulfill and ship orders, and communicate about products and services. Pasted text

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information on our behalf in order to operate the storefront, shopping cart, checkout, customer accounts, payments, fraud prevention, analytics, and related ecommerce functionality.

You can review Shopify's privacy practices through Shopify's own privacy policy.

The original policy identifies Shopify as the processor powering the online store. Pasted text

Service Providers

We may share personal information with service providers that perform services for BUORI, including providers involved in:

• Ecommerce hosting
• Payment processing
• Fraud prevention
• Shipping and freight
• Delivery coordination
• Email communication
• Customer support
• Website analytics
• Advertising and marketing
• IT and website services
• Accounting and professional services

We provide service providers only the information reasonably necessary for them to perform their services.

Service providers may process information according to their own privacy policies and contractual obligations.

Shipping and Delivery Providers

Because BUORI sculptures may require freight, specialized shipping, or white-glove delivery, we may provide relevant customer information to carriers, freight companies, delivery providers, installation providers, or logistics partners.

This may include:

• Name
• Delivery address
• Telephone number
• Email address
• Delivery instructions
• Product dimensions or weight
• Access information relevant to delivery

This information is used to arrange and complete delivery.

Analytics

We may use analytics services to understand how visitors use the Site, evaluate performance, improve customer experience, and measure the effectiveness of marketing.

These services may collect information through cookies, pixels, tags, or similar technologies.

Depending on the services enabled on the Site, analytics providers may include Shopify's analytics tools and services such as Google Analytics.

Advertising and Marketing

Where permitted by law, we may use information about Site activity and purchases to understand the effectiveness of advertising or to show advertising that may be relevant to you.

Advertising partners may receive certain information through cookies, pixels, tags, or similar technologies.

Depending on the advertising services used by BUORI, these partners may include platforms such as Google or Meta.

Where required by applicable law, we will provide appropriate consent or opt-out mechanisms.

Marketing Communications

If you choose to receive marketing communications from BUORI, we may send you information about:

• New sculptures
• Exhibitions
• Projects
• Product launches
• Events
• Special collections
• Company updates

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the message.

Transactional communications relating to orders, payments, production, shipping, delivery, warranty issues, or customer service may still be sent when necessary.

Cookies and Similar Technologies

The Site uses cookies and similar technologies to operate correctly and improve your experience.

Cookies may be used for purposes including:

• Maintaining shopping carts
• Enabling checkout
• Remembering preferences
• Customer account functionality
• Fraud prevention
• Site analytics
• Marketing attribution
• Advertising
• Tracking consent preferences

The Shopify template you provided specifically identifies shopping-cart, checkout, login, analytics, referral, and consent cookies used in connection with the storefront. Pasted text

You can control cookies through your browser settings and, where available, through the Site's cookie or privacy preference controls.

Blocking certain cookies may prevent some parts of the Site from functioning correctly.

Personal Information Sharing

We may disclose personal information when reasonably necessary to:

• Fulfill your order
• Process payments
• Arrange delivery
• Provide customer support
• Operate our Site
• Protect against fraud
• Comply with applicable law
• Respond to lawful legal requests
• Protect our rights or the rights of others

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or other business transaction involving BUORI.

Sale or Sharing of Personal Information

BUORI does not sell personal information for money.

However, certain uses of cookies, pixels, or advertising technologies may be considered a “sale,” “sharing,” or use for targeted advertising under certain privacy laws even when no money is exchanged.

Where applicable, you may have the right to opt out of these activities.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain order and project records
• Provide customer service
• Comply with tax and accounting obligations
• Resolve disputes
• Enforce agreements
• Meet legal requirements
• Protect legitimate business interests

Order information may be retained for business, accounting, warranty, fraud-prevention, and legal purposes even after an order has been completed.

The original policy also states that order information is retained for business records unless deletion is requested, subject to applicable requirements. Pasted text

Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission, electronic storage, or information-security system can guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request a copy of information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data sharing
• Appeal certain privacy-request decisions where provided by law

We may need to verify your identity before processing a privacy request.

To exercise a privacy right, contact us at:

sales@buori.com

We will respond in accordance with applicable law.

California Residents

California residents may have additional rights under applicable California privacy laws.

Depending on whether the applicable legal requirements apply to BUORI and the activity involved, those rights may include:

• The right to know what personal information is collected
• The right to request access
• The right to request correction
• The right to request deletion
• The right to opt out of certain sale or sharing of personal information
• The right to limit certain uses of sensitive personal information
• The right not to receive discriminatory treatment for exercising privacy rights

To submit a request, contact sales@buori.com.

An authorized agent may submit a request where permitted by law, subject to appropriate verification.

European Economic Area, United Kingdom, and Switzerland

If applicable to you, privacy laws in the European Economic Area, United Kingdom, or Switzerland may provide additional rights regarding personal information.

Depending on the circumstances, we may process personal information based on:

• Your consent
• Performance of a contract with you
• Compliance with legal obligations
• Our legitimate business interests
• Other lawful grounds permitted by applicable law

You may have rights to access, correct, delete, restrict, object to processing, or request portability of personal information.

The source policy includes similar GDPR rights relating to access, portability, correction, updating, and erasure. Pasted text

International Data Transfers

BUORI and our service providers may process or store personal information in countries other than the country in which you live.

For example, Shopify and other service providers may process information in the United States, Canada, Europe, or other locations.

Where required, appropriate safeguards are used for international transfers of personal information.

Children's Privacy

The Site is intended for a general adult audience and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to BUORI, contact us at sales@buori.com.

Do Not Track

Some browsers offer a “Do Not Track” setting.

Because there is not a universally accepted standard governing how websites should respond to these signals, the Site may not respond to all Do Not Track signals.

Where legally required, we will honor recognized opt-out preference signals supported by our privacy systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• The Site
• Technology
• Service providers
• Legal requirements
• Privacy practices

The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, BUORI's privacy practices, or a request involving your personal information, contact us at:

BUORI
Email: sales@buori.com
Website: www.buori.com